Refund Policy for eSkillBridge
At eSkillBridge, we are committed to providing high-quality computer courses that help you achieve your learning goals. However, we understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting them.
1. Eligibility for Refunds
Refunds are available under the following conditions:
a. Course Content: If you are not satisfied with the course content and you have completed less than 20% of the course, you may be eligible for a refund within 14 days of purchase.
b. Technical Issues: If you encounter technical issues that prevent you from accessing the course and our support team is unable to resolve the issue, you may request a refund within 14 days of purchase.
c. Duplicate Purchase: If you accidentally purchase the same course twice, you may request a refund for the duplicate charge within 7 days of the second purchase.
d. Payment Errors: If you were charged an incorrect amount or experienced a payment processing error, please contact us immediately to resolve the issue and potentially receive a refund.
2. Non-Refundable Circumstances
Refunds are not available in the following cases:
- Course Completion: If you have completed more than 20% of the course, you are not eligible for a refund.
- Change of Mind: Refunds will not be issued due to a change of mind or if you no longer wish to complete the course.
- Time-Limited Offers: Courses purchased during special promotions, sales, or with a discount code may not be eligible for refunds, as indicated in the promotion terms.
3. Refund Process
To request a refund, please follow these steps:
a. Contact Us: Send an email to our support team at support@eskillbridge.com with the subject line "Refund Request." Include your name, the course title, purchase date, and the reason for your refund request.
b. Review Process: Our team will review your request and respond within 5 business days. We may ask for additional information or clarification to process your request.
c. Refund Approval: If your refund is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider.
d. Refund Denial: If your refund request does not meet the eligibility criteria, we will notify you with the reason for denial. In some cases, we may offer alternative solutions, such as course credits or a partial refund.
4. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about our refund practices.
5. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
ESkillBridge
Email: support@eskillbridge.com
Phone: 8333852576